Frequently Asked Questions
Everything you need to know about our professional skincare and laser treatment products.
What is the shipping time for Satori Laser® products?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping varies by location.
Are your skincare products safe for sensitive skin?
Yes, our products are formulated by dermatological experts to be gentle yet effective. We recommend checking the ingredient list on each product page or performing a patch test before full application.
What is your return policy for opened items?
Due to the hygienic nature of beauty products, we only accept returns for unopened and unused items within 30 days of purchase. If you receive a damaged product, please contact our support team immediately for a replacement.
Do you offer professional discounts for clinics?
Yes, Satori Laser® offers wholesale pricing and professional packages for licensed estheticians and medical spas. Please contact our sales department via the 'Pro' portal for more information.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery status in real-time.